They said they would not refund me anything and they teased me into thinking that it would re-rent. In March when this Covid hit, I contacted them via email to not go to the house. Every time I emailed, they made me feel as if I was bugging them. So, here is what happened-I rented in February for the first time and I rented a house. I was even shocked to learn that they seemed to want me to feel bad. This is not how I operate in my life and I hope that one day they will realize just how cruel they treated me. They do not understand family and ethics. I honestly could not even write a review until now because I am so upset. It was my mistake I didn't get the rental insurance. I rented a house and I did that in February. I have been going to Rehoboth since I was a teenager and I am now in my late forties. I will never ever go to Jack Lingo again. Consider yourself somewhat lucky if it can be sublet for the same amount you paid. Most likely it will be 15% of what you paid PLUS 15% of the sublease. If the owner is accommodating and you can get out of this for 15% of what you paid, consider yourself extremely lucky. If they can't sublet it for the price you paid, you may need to direct them to cut the price to salvage at least some of your money. Even if the owner agrees to a cancellation refund, it wouldn't be reasonable to expect the owner to be paying that commission. Do you know if Lingo has contacted them to ask?Įven if the owner agrees, Lingo is entitled to and expecting the 15% they earned by renting the property during a period that's not being overruled by state restrictions. Ultimately it's up to the property owner who's receiving 85% of what you paid whether or not to release you from your obligation. It's likely that most if not all of your cancellations were filled by other customers, provided the rentals were not prohibited by temporary restrictions. It's that they're not being as nice and accommodating as the other operators who agreed to cancellations with favorable terms. Your issue isn't that Lingo is being punitive. I can't be the only one here (I've read recent yelp and BBB reviews on the same topic), so I'm curious as to how others are dealing with this. I'm curious to hear from an owner's perspective, does Jack Lingo get 15% of the total rental price? This seems high, multiples of airbnb or VRBO.Īnd yes, I realize we did not buy any travel insurance (which may or may not have been applicable to a pandemic, depending on the insurance) and that is our bad, but I'm just extremely surprised by Jack Lingo's complete lack in changing any of their policies due to the coronavirus. This really feels like Jack Lingo is profiting off COVID-19 when renters have to cancel trips. Jack Lingo is not amenable to a lower fee for subletting or for a credit to be used in 2021. There will be something on each bed (blanket, spread, etc.) that can be laundered in between rentals." (for reference, they've added two extra hours for cleaning)įor our rental, 15% is almost $1000. Owners are being instructed to remove all extra pillows and bedding from the property. "Rental turnover times are changed this year to 3:00pm for check-in and 9:00am for check-out to allow our cleaners the additional time needed. Our rentals are available for occupancy beginning June 1st and we are following the signed rental agreements." There is a 15% fee (of the total rental) that would be deducted once rented and the balance refunded." "At this time the only option I can offer is to put the property on the market for sublet. "The only option the company has for rentals past the 5/31/20 end of the State of Emergency is to try to sublet the rental for you." I've been emailing with the agent assigned to us and here are excerpts from those emails, in case anyone is dealing with the same thing and haven't gotten answers: Jack Lingo is the only outfit that has been immovable with understanding that this pandemichas affected us all and they have not changed their policies at all. We've had various trips that were planned for the spring and summer and in every instance whether that was with chain hotels, small (non-chain) hotels, airbnb or VRBO, we've either been able to get a full refund, a largely reduced cancellation fee or a credit towards future bookings - even when those were not the original policies when we made our reservations. We'd love to go but don't want to risk the health of our family members. Our multi-generational, four-family group of 12 (from multiple states) has three people who fall under the immuno-compromised category. We've rented from Jack Lingo for several years.
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